OUR DELIVERY CHARGES
|Invoice Value (£)||Mainland Britain||Northern Ireland||Highland & Islands|
|120 - 400||£25||£35||£60|
Off Shore / Isle of Man / Jersey / Guernsey - Delivery to any UK port for onward shipment. All orders - £60. For delivery to final destination contact customer service for a quotation.
OUR DELIVERY POLICY
For speedy and efficient processing of your order please ensure you include your telephone number.
Order queries and amendments
On receipt of your order, we will send you an acknowledgement. Check your order acknowledgement as soon as is possible and if you need to make any amendments please contact us quoting your reference number. We will, where possible, amend your order. If you notice you have missed an item do not add a second order as this will incur a second carriage charge. We cannot amend an order after it has been batched for production/picking.
Lead times + delivery service*
Pronto standard doors: 4-5 working days.
Pronto made to measure doors: 7-11 working days.
Zurfiz, Bella and Valore doors: 11 working days.
*Please refer to our Covid-19 statement at the top of our Homepage for updates.
1 man delivery. For larger orders delivery is to the kerbside. Customer will receive a pre-alert of the delivery date. Delivery to home or business.
The Buyer's order may be received in more than one delivery and occasionally on different days.
We will contact you when the delivery is in transit to inform you when you will receive your delivery. Please ensure that somebody is on hand to receive, check and sign for the delivery. If the delivery is attempted and nobody is on hand to receive, any further delivery attempt will be charged for. On receipt of a delivery, check you have received the correct number of packages and check for any damage and sign accordingly. If the delivery note is not signed as goods being received short/damaged we cannot replace f.o.c.
The packaging is part of your delivery and you are responsible for its disposal.
If you are trade, we can deliver direct to your customer's home. When placing an order, we require your customer's mobile number. Please inform your customer to ensure that they are available for delivery and that all goods are signed for accordingly.
Our suppliers make every effort to ensure that your goods arrive in perfect condition. To minimize the chance of transit damage, ordered goods have corner protectors, shrink-wrap and are suitably packaged into heavy-duty cardboard boxes or pallets.
On receipt of delivery, check that you have received the correct number of packages and check for any damage, however minimal, and sign accordingly.
Your goods should be inspected within 3 days of the delivery date. If your goods are damaged please send us an e-mail with details and photographs of the damage. Items that have been drilled or altered subsequent to delivery will not be accepted. We will work with our suppliers to try and ensure a speedy resolution.
Transit damage claims will only be honoured if the delivery note is signed as damaged, signing unchecked is not acceptable by the carrier.
Even if the packaging does show any sign of damage, please accept the delivery. The actual goods may be in perfect condition.
All efforts are made to ensure delivery dates are adhered to, but if you require someone to fit your kitchen doors/accessories, this should be arranged subsequent to receiving and checking the goods.
Please be assured that the vast percentage of orders are completed on time and in perfect condition.