Delivery & Cancellations
OUR DELIVERY CHARGES
|Invoice Value (£)||Mainland Britain||Northern Ireland||Grampian & Highlands|
|100 - 500||£28||£38||£60|
Off Shore / Isle of Man / Jersey / Guernsey - Delivery to any UK port for onward shipment. All orders - £60. For delivery to final destination contact customer service for a quotation.
For delivery to The Republic of Ireland, please contact customer service for a quote.
OUR DELIVERY POLICY
For speedy and efficient processing of your order please ensure you include your telephone number.
Order queries and amendments
On receipt of your order, we will send you an acknowledgement. Check your order acknowledgement as soon as is possible and if you need to make any amendments please contact us quoting your reference number. We will, where possible, amend your order. If you notice you have missed an item do not add a second order as this will incur a second carriage charge. We cannot amend an order after it has been batched for production/picking.
Lead times + delivery service*
For Cambridge, Cartmel, Lucente, and Vivo, lead times are 4-5 working days, including drilling.
For Nature's Choice, please allow 4-5 working days for standard size doors and accessories. If drill holes are required, then another three days should be allowed.
Pronto standard doors: 4-5 working days.
Pronto made to measure doors: 7-11 working days.
Zurfiz, Bella, and Valore doors: 11 working days.
*Please refer to our Covid-19 statement at the top of our Homepage for updates.
A one-person delivery is standard. For large orders, delivery is to the kerbside. The customer will receive a pre-alert of the date.
Delivery can be to a home or business address.
The Buyer's order may be received in more than one delivery and occasionally on different days.
Where possible, we will attempt to arrange delivery on a specified weekday date if this is more convenient. Please contact us in writing at firstname.lastname@example.org if you would like to request a specific date for delivery.
We will contact you when the delivery is in transit to inform you when you will receive your delivery. Please ensure that somebody is on hand to receive, check and sign for the delivery. If the delivery is attempted and nobody is on hand to receive, any further delivery attempt will be charged for. On receipt of a delivery, check you have received the correct number of packages and check for any damage and sign accordingly. If the delivery note is not signed as goods being received short/damaged we cannot replace f.o.c.
The packaging is part of your delivery and you are responsible for its disposal.
If you are trade, we can deliver direct to your customer's home. When placing an order, we require your customer's mobile number. Please inform your customer to ensure that they are available for delivery and that all goods are signed for accordingly.
Our suppliers make every effort to ensure that your goods arrive in perfect condition. To minimize the chance of transit damage, ordered goods have corner protectors, shrink-wrap and are suitably packaged into heavy-duty cardboard boxes or pallets.
On receipt of delivery, check that you have received the correct number of packages and check for any damage, however minimal, and sign accordingly.
Your goods should be inspected within 3 days of the delivery date. If your goods are damaged please send us an e-mail with details and photographs of the damage. Items that have been drilled or altered subsequent to delivery will not be accepted. We will work with our suppliers to try and ensure a speedy resolution.
Transit damage claims will only be honoured if the delivery note is signed as damaged, signing unchecked is not acceptable by the carrier.
Even if the packaging does show any sign of damage, please accept the delivery. The actual goods may be in perfect condition.
All efforts are made to ensure delivery dates are adhered to, but if you require someone to fit your kitchen doors/accessories, this should be arranged subsequent to receiving and checking the goods.
You may cancel your order free of charge for a period of 24 hours, after the order has been placed.
You may cancel your order up to 7 working days after delivery in accordance with the Distance Selling Regulations.
This applies to orders that have not been customised (made to measure, drilled for hinges, or painted to order). You will be responsible for the cost of the carriage back and a 25% restocking fee will apply once goods are inspected and repackaged.
Please be assured that the vast percentage of orders are completed on time and in perfect condition.