OUR DELIVERY CHARGES
(1) We deliver to UK mainland* addresses.
(2) Although we deliver products within the UK mainland, some areas are subject to a delivery surcharge as a result of being remote areas.
| Order Value(£) | Mainland Britain | Grampian & Highlands |
| under £300 | £25 | £122 |
| over £300 | Free | £122 |
Be aware that these deliveries will cost more and take longer than standard deliveries.
OUR DELIVERY POLICY
Ordering
For speedy and efficient processing of your order please ensure you include your telephone number.
Order queries and amendments
On receipt of your order, we will send you an acknowledgement. Check your order acknowledgement as soon as is possible and if you need to make any amendments please contact us quoting your reference number. We will, where possible, amend your order. If you notice you have missed an item do not add a second order as this will incur a second carriage charge. We cannot amend an order after it has been batched for production/picking.
Lead times + delivery service
See all current lead times
A one-person delivery is offered as standard. For large orders, delivery is to your kerbside. You (The customer) will receive a pre-alert of the date and be responsible for transporting the order from your kerbside to your property or storage.
Delivery can be to either a home or business address.
The Buyer’s (customer) order may be received in more than one delivery and occasionally on different days. Please contact customer service for more information.
Where possible, we will attempt to arrange delivery on a specified weekday date if this is more convenient. Please contact us in writing at contact@thekitchendoorsite.com if you would like to request a specific date for delivery.
Delivery
We will contact you when your delivery is in transit to inform you when you will receive your delivery. Please ensure that somebody is on hand to receive, check and sign for the delivery.
If the delivery is attempted and nobody is on hand to receive the delivery, any further delivery attempt will be charged for. On receipt of a delivery, check you have received the correct number of packages and check for any damage and sign accordingly. If the delivery note is not signed as goods being received short/damaged we cannot replace free of charge.
The packaging is part of your delivery and you are responsible for its responsible disposal.
Home deliveries
If you are a trade customer, we can deliver direct to your customer's home. When placing an order, we require your customer's mobile number. Please inform your customer to ensure that they are available for delivery and that all goods are signed for accordingly, as above.
Delivery claims
Our suppliers make every effort to ensure that your goods arrive in perfect condition. To minimize the chance of transit damage, ordered goods have corner protectors, shrink-wrap and are suitably packaged into heavy-duty cardboard boxes or pallets.
On receipt of delivery, check that you have received the correct number of packages and check for any damage, however minimal, and sign accordingly.
Your goods should be inspected within 3 days of the delivery date. If your goods are damaged please send us an e-mail with details and photographs of the damage. Items that have been drilled or altered subsequent to delivery will not be accepted. We will work with our suppliers to try and ensure a speedy resolution.
Transit damage claims will only be honoured if the delivery note is signed as ‘damaged’, signing unchecked is not acceptable by the carrier.
Even if the packaging does show any sign of damage, please accept the delivery. The actual goods may be in perfect condition. You have 3 days from the delivery date to check for actual damage.
All efforts are made to ensure delivery dates are adhered to, but if you require someone to fit your kitchen doors/accessories, this should be arranged subsequent to receiving and checking the goods. We strongly recommend that our customers receive and check their goods before arranging for any installation. None of our suppliers will pay compensation for the cost of a fitter if the order arrives late or damaged.
Cancellation & Returns
You may cancel your order free of charge for a period of 24 hours, after the order has been placed.
Stock components - You may cancel your order up to 7 working days after delivery in accordance with the Distance Selling Regulations. You will be responsible for the cost of the carriage back and a 25% restocking fee will apply once goods are inspected and repackaged.
Please be assured that the vast percentage of our orders, are completed on time and in perfect condition.